Refund & Returns Policy

Coffee Return Policy

If you are not satisfied with your coffee purchase from www.beantiful.com for any reason, please contact us at [email protected] within 30 days of receiving your delivery. When contacting us, please include your name, order invoice, the items you would like to return or replace, and the reason for the return or replacement.

Please allow 2–3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item in order to receive a refund or replacement.

To receive a full refund, all unused product must be returned, unopened and in the original packaging, at the customer's expense. Please include your original order invoice in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected, and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes, or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

Coffee that has been purchased and roasted is not returnable. If you receive your coffee order and are unsatisfied in any way with the quality, please contact us right away.

Damaged, Defective or Incorrect Order Return Policy

If your merchandise was damaged in transit, defective, or you received incorrect items with your shipment, please contact us at [email protected] within 30 days of delivery to receive a replacement or a refund. Please include your name, order invoice, the items that were damaged, defective, or incorrect, and a brief explanation of the return request.

Please allow 2–3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective, or incorrect items in order to receive a refund or replacement.

Please include your original order invoice in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected, and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes, or coupons that were used at the time of purchase. All refunds will be issued to the original form of payment used at the time of purchase.

Merchandise Return Policy

If you are unsatisfied with your merchandise (non-coffee) purchase from www.beantiful.com for any reason, please contact us at [email protected] within 30 days of delivery.

We are happy to offer refunds or exchanges on merchandise non-coffee items that are returned to us, in unused condition, in the original packaging, within 30 days of delivery. Non-defective products are subject to a 10% restocking fee.

When contacting us, please include your name, order ID, the items you would like to return, and the reason for the return. Please allow 2–3 business days for us to review your return inquiry.

If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product must be returned to us at the customer's expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected, and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes, or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

All returning merchandise and/or coffee needs to be packaged, sealed, and shipped to our facility:

Beantiful Coffee Company

531 W Court St, Suite 127

Seguin, Texas 78155